Last Updated: August 8, 2025 - This version applies to all users as of this date.

HEXPRO

www.ecufileonline.com

Thank you for visiting www.ecufileonline.com, operated by HEXPRO. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your information when you visit our website.

By using www.ecufileonline.com, you agree to the practices outlined in this Privacy Policy. If you do not agree, please refrain from using our website.

1. Information We Collect

We collect two types of data:

A. Personal Data (Voluntarily Provided)

When you interact with our websites, you may voluntarily provide personally identifiable information, including but not limited to:

Name, Email address, Phone number, WhatsApp number, Instagram Profile, Mailing address, Payment details (for purchases), Airbag module serial numbers

This data is stored in our customer management system to enhance future services.

B. Automatically Collected Data (Usage Data)

We may collect certain devices and usage information automatically, such as:

IP address (internal and external)
Browser type and version
Operating system
Referral URLs
Pages viewed and time spent on the website
Session statistics and number of users

This data helps us analyze trends, manage website performance, and improve user experience.

2. How We Use Your Information

We use your information for various purposes, including:

Providing and maintaining our website and services
Personalizing and optimizing your experience
Responding to inquiries, questions, and support requests
Sending promotional emails, newsletters, and marketing materials (only with consent)
Analyzing trends and gathering demographic insights
Ensuring compliance with legal and regulatory requirements
Protecting the security, rights, and property of our users and HEXPRO
Technical support

3. Third-Party Services & Data Processing

We may use third-party services to help us operate our website efficiently. These providers only process your data on our behalf and are required to keep it confidential.

A. Analytics Services

We use Google Analytics 4 to monitor website performance and user engagement, personal data, browser information, device type, session statistics, and usage data

B. Displaying Content from External Platforms

Our website may include embedded content from third-party platforms: including but not limited to: YouTube Video Widget, YouTube Data API, and Google Fonts to ensure proper font display.

C. Email & Contact Management

CRM and email services may be used for managing email subscriptions and sending messages

D. Tag Management

Google Tag Manager is used to manage scripts and website analytics.

4. Sharing & Disclosure of Your Information

We do not sell or share your personal data with third parties except in the following cases:

Legal Obligations – To comply with laws, court orders, or regulatory authorities
Fraud Prevention – To investigate potential fraud or security threats
Business Transfers – If HEXPRO is acquired or merged, your data may be transferred to the new entity
Dispute cases we may encounter with the payment processors or banks

Any third-party service providers assisting us in business operations are contractually prohibited from using your data for any purpose other than providing services to us.

5. Data Security Measures

We take reasonable steps to protect your personal data, including:

SSL encryption for secure data transmission
Secure storage of sensitive information
Restricted access to personal data only for authorized personnel

Important Note: No method of data transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

7. Updates to This Privacy Policy

We may update this Privacy Policy periodically without prior notice. The latest version will always be available at www.ecufileonline.com. We encourage you to review this page regularly for updates.